1. DEEPDIVING VALUE ANALYSIS
Most companies don’t realise the true difference their product makes in the lives of their customers, so they miss the opportunity to build more loyalty and make more sales. They also miss the chance to fire up their people with clarity of purpose. I offer an immersive process that unearths the real things that connect you to your customers… read more.
MY VALUE DETECTION AND AMPLIFICATION PROCESS
I help companies profit from the greatest weapon at their disposal – one that most companies ignore. I help clients to go beyond the obvious and understand what actually makes them valuable to customers and to express it in a way that creates a connection.
I worked in the advertising industry for 20 years where I came into contact with scores of companies. Over the years, I’ve learned that while most are incredibly good at what they do, they don’t truly realise the real difference they make to the lives of their customers. These companies miss the point and they miss out on an incredible bargaining chip they have with their clients. More importantly, they are missing out on the joy of knowing the profound value they create on a day to day basis. So not only do they leave money on the table, they neglect the opportunity to energise their people through the pride of purpose.
I am like a value detector. Through a systematic process, I help companies scan through themselves and their industries and sniff out the actual things that make them valuable. I have the objectivity to see the unspoken effect they create and I show them how to leverage it to form a stronger bond that leads to more trust, more loyalty and ultimately more revenue.
Through years of trial and error I noticed the communication efforts that have the best effect are not the most creative, but those that tug at strings which customers themselves are not even aware are there. I’ve seen what happens when a company starts to talk to customers in an authentic way. It creates a connection that far outweighs the money on the table. Not only that, but it changes the way they see themselves. Framing what they do in the context of the value they provide. Leading to purpose, positivity and energy.
STEVE LEACH 